"Our purpose is not to materially change the way our clients and partners do business.  Our goal is to see that our combined operations are as efficient as possible.  In the end, we believe this will translate positively to all interested parties."

                                                                    -Christopher Merrill, CEO & President

The Harrison Street Real Estate Services team's unique mission is to work directly with Harrison Street's partners and investors to elevate their operations to a new level of process rigor, strategic planning, and customer satisfaction. The organization is led by Jill Brosig, a 15 year Motorola veteran and certified Six Sigma Master Black Belt, who executed a variety of corporate initiatives, including the global roll-out of Digital Six Sigma, e-learning, and marketing to women, as well as the establishment of the Motorola Consulting organization, which enhanced and strengthened both partner’s and client’s performance.

Enhance Client Performance

• Conduct research and special projects and assure implementation of programs developed and/or initiated by Senior Leadership
• Work directly with the client and their respective clients to address business improvement opportunities
• Provide facilitation and guidance during strategy sessions
• Where needed establish governance processes
• Establish and maintain customer satisfaction programs
• Create and execute marketing communications/branding plan
• Educate on how to market to key segments, e.g. women
• Serve as guest speaker on key topics, e.g. Change Management, Portfolio Management, Six Sigma, etc.

Solidify Process Rigor

• Ensure adoption and adeptness in process rigor via a Lean Six Sigma campaign
• Establish mentoring/talent management programs
• Assist key areas in effective presentation skills
• Establish employee satisfaction survey process
• Create governance system around regular portfolio/customer reviews
• Aid in strategic long term planning